Frequently Asked Doorstep Questions
Frequently asked questions
Why are the glass milk bottle foil tops different colours than the plastic bottles?
How does payment work for a Doorstep Delivery?
What if I don't recieve my delivery?
In the unlikely event that you do not receive your delivery, simply telephone your Depot and we will get your delivery to you or credit your account.
What if a mistake is made with my order?
Just let us know by getting in touch with your Depot and we will correct the mistake, you will not be charged for any items not ordered.
Can I cancel a Direct Debit?
Yes. Instructions can be cancelled by contacting your Bank or Building Society. Please send a copy of the cancellation letter to us.
What if I have insuffcient funds in my account for a Direct Debit?
In this event, you would be contacted by your Depot. Charges may apply.
What sort of account do I need to use Direct Debit?
Most current accounts at Banks or Building Societies can be used to make Direct Debit payments. Some special deposit accounts now allow them too, just ask at your branch.
How do I add to or change my order?
Just simply leave a note out for your Milkman or contact your depot by phone or email. Do not forget to provide your full address or account number if known to speed up the process.
What days do we deliver your products on?
When you become a doorstep customer you will be advised of what your delivery days are. They are typically Monday, Wednesday and Friday or Tuesday, Thursday and Saturday. For our smaller rounds, the delivery days may vary. You can have a delivery on all of your delivery days or selected days if you prefer.
What happens if an item I order is out of stock?
In the unlikely event that we do not have stock of an item that you have ordered, we may select a suitable alternative for you where possible. The missing item may be delivered with you next order.
Is there a minimum order?
There is no minimum order.
What are the delivery costs?
There are no delivery costs, you only pay the price of the products.
Please see our FAQs below to find any information that you may be looking for. If you are unable to find what you are looking for, please feel free to contact us with any questions you may have.