Frequently Asked Doorstep Questions 

Frequently asked questions

Why are the glass milk bottle foil tops different colours than the plastic bottles?

The glass bottle foil tops are different from poly bottles, simply because glass bottles existed first and the foil tops have not changed over the years. Most glass suppliers of milk are still using the traditional colour scheme for the foil tops which are silver for whole milk, red for semi-skimmed, blue for skimmed and gold for Channel Island. When the grocery stores came along and the poly bottle was introduced, the grocery stores decided that they were going to use blue for whole milk, green for semi-skimmed and red for skimmed. Although this did not match what was done in the glass milk market, the grocery stores decided that this was how they were going to do it. In order to supply to grocery stores and shops, milk suppliers now colour code the same as the grocery stores for their poly bottles in order to not confuse customers.

How does payment work for a Doorstep Delivery?

For ease and the safety of our Milkmen, our preferred method of payment is by Direct Debit. If you are on Direct Debit, your milkman will leave you an itemised summary on the last Friday / Saturday of each month, detailing the amount which will then be debited from your Bank or Building Society account during the first week of the following month. Other payment options are avilable, please speak to your local depot for more information.

What if I don't recieve my delivery?

In the unlikely event that you do not receive your delivery, simply telephone your Depot and we will get your delivery to you or credit your account. Please note: there are some situations where our rounds may be delayed if there are bad weather conditions, these delays will be annoucned on our social media platforms and website as soon as we are able to.

What if a mistake is made with my order?

Just let us know by getting in touch with your Depot and we will correct the mistake, you will not be charged for any items not ordered.

Can I cancel a Direct Debit?

Yes. Instructions can be cancelled by contacting your Bank or Building Society. Please send a copy of the cancellation letter to us.

What if I have insuffcient funds in my account for a Direct Debit?

In this event, you would be contacted by your Depot. Charges may apply.

What sort of account do I need to use Direct Debit?

Most current accounts at Banks or Building Societies can be used to make Direct Debit payments. Some special deposit accounts now allow them too, just ask at your branch.

How do I add to or change my order?

Just simply leave a note out for your Milkman or contact your depot by phone or email. Do not forget to provide your full address or account number if known to speed up the process.

What days do we deliver your products on?

When you become a doorstep customer you will be advised of what your delivery days are. They are typically Monday, Wednesday and Friday or Tuesday, Thursday and Saturday. For our smaller rounds, the delivery days may vary. You can have a delivery on all of your delivery days or selected days if you prefer.

What happens if an item I order is out of stock?

In the unlikely event that we do not have stock of an item that you have ordered, we may select a suitable alternative for you where possible. The missing item may be delivered with you next order.

Is there a minimum order?

There is no minimum order.

What are the delivery costs?

There are no delivery costs, you only pay the price of the products.

Please see our FAQs below to find any information that you may be looking for. If you are unable to find what you are looking for, please feel free to contact us with any questions you may have.  

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